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Shipping & Returns

Non Receipt of Items

If you have not received your items you must let us know within 7 working days from the estimated delivery date.

Products Damaged in Transit

If your product is damaged in transit, we ask that you report it to us within 3 working days of receipt of the item(s). If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method.

Products Dead On Arrival (DOA)

If your item(s) are faulty on arrival, please advise us as such within 2 working days of receipt of the item(s).  Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method.

Products Faulty Within The Warranty Period

Asus

If unfortunately your item(s) become faulty outside of the unit’s DOA period, but is still within the warranty period of the unit, the manufacturer of the goods will undertake the repair of the unit on our behalf.  Please contact Asus using this link https://eu-rma.asus.com/pick_eu/uk/.

Acer

If unfortunately your item(s) become faulty outside of the unit’s DOA period, but is still within the warranty period of the unit, the manufacturer of the goods will undertake the repair of the unit on our behalf. Please contact the Acer UK Call Centre on 0371 7601000.